Your Privacy Matters at m71tw

This Privacy Policy ("Policy") describes how m71tw ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal information provided by players ("you", "your") who register for and use the m71tw online casino and sports betting platform accessible at https://m71tw.app. By creating an account or continuing to use m71tw, you acknowledge that you have read and understood this Policy in full and consent to the collection and processing of your personal data as described herein.

1. Data We Collect

1.1 Information You Provide Directly

When you register an account or interact with m71tw services, we collect the following categories of personal information that you provide voluntarily:

• Identity data: Full legal name, date of birth, and national identification number (where required for KYC verification).
• Contact data: Mobile phone number registered with your bKash, Nagad, or Rocket account; email address (where provided).
• Financial data: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank), and card details (Visa, Mastercard) used for deposit and withdrawal processing. Full card numbers are never stored on m71tw servers — card transactions are tokenised via our payment processor.
• Verification documents: Government-issued photo identification (National ID card, passport, or driving licence) and proof of address documents submitted during KYC verification.
• Support communications: The content of any messages, emails, or chat exchanges you initiate with the m71tw support team.

1.2 Information Collected Automatically

When you access the m71tw platform, certain technical and behavioural data is collected automatically by our systems:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Session data: Login timestamps, session duration, pages visited within the platform, betting and gaming activity logs, and transaction history.
• Geolocation data: Approximate geographic location derived from your IP address, used for eligibility verification and fraud detection. We do not collect GPS-level location data.
• Cookies and local storage: Session tokens, preference settings, and anonymised analytics identifiers stored in your browser. See Section 4 (Cookies & Tracking) for full details.

1.3 Information From Third Parties

In certain circumstances, m71tw may receive information about you from third parties, including identity verification service providers engaged to complete KYC checks, payment processors who confirm the status and ownership of your registered payment method, and fraud prevention services that flag suspicious account or transaction patterns. This information is used solely for the purposes described in Section 2 of this Policy.

2. How We Use Your Data

2.1 Primary Purposes

The personal data m71tw collects is used for the following primary purposes, all of which are necessary to provide the services you have requested when registering an account:

Purpose	Data Used	Legal Basis
Account registration and management	Name, mobile number, date of birth	Contractual necessity
Identity verification (KYC)	ID documents, date of birth, address	Legal obligation / contractual necessity
Deposit and withdrawal processing	Payment method details, transaction records	Contractual necessity
Fraud detection and prevention	IP address, device data, behavioural patterns	Legitimate interest
Customer support	Contact data, support communication history	Contractual necessity
Responsible gaming monitoring	Betting activity, session data, account limits	Legal obligation / legitimate interest
Platform analytics and improvement	Anonymised session and usage data	Legitimate interest
Promotional communications (opt-in only)	Mobile number, email address	Consent

2.2 Promotional Communications

m71tw will only send you promotional messages — including bonus offers, seasonal promotions tied to BPL, IPL, or T20 tournaments, and platform updates — if you have explicitly opted in to receive such communications at the time of registration or through your account settings. You may withdraw your consent to receive promotional communications at any time by contacting [email protected] or updating your notification preferences within your account dashboard. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

2.3 Automated Decision-Making

m71tw employs automated systems to detect and flag potentially fraudulent activity, identify patterns consistent with problem gambling, and enforce responsible gaming limits. Where an automated decision results in the restriction or suspension of your account, you have the right to request a manual review of that decision by contacting our support team. We will respond to such requests within five business days.

3. Data Sharing & Disclosure

3.1 Third-Party Service Providers

m71tw engages a limited number of trusted third-party service providers who process personal data on our behalf and under our instruction in order to deliver specific operational functions. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners process transaction data necessary to execute deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC service providers who verify the authenticity of identity documents submitted during account verification.
• Game studios: Third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive anonymised session identifiers (not your personal identity details) to facilitate game delivery and resolve technical disputes.
• Infrastructure and hosting providers: Cloud hosting and content delivery network (CDN) operators who store and serve platform data under strict data processing agreements.

All third-party service providers engaged by m71tw are contractually obligated to handle your personal data only for the specific purposes for which they were engaged, to maintain appropriate technical and organisational security measures, and to refrain from using your data for any independent purpose.

3.2 Legal and Regulatory Disclosure

m71tw may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where such disclosure is required by law, court order, or other binding legal instrument. In all such cases, m71tw will disclose only the minimum information strictly required to satisfy the legal obligation and, where legally permissible, will notify the affected player of the disclosure request.

3.3 Business Transfers

In the event that m71tw undergoes a merger, acquisition, or sale of all or substantially all of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, m71tw will notify registered players via their registered contact details prior to their data being transferred and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.

3.4 No Sale of Data

m71tw does not sell, rent, lease, or otherwise commercially exploit personal data collected from players. We do not share personal data with advertising networks, data brokers, or marketing aggregators for any commercial purpose, whether or not for financial consideration. This commitment applies unconditionally and is not subject to any opt-out requirement from the player's side — it is a standing platform policy.

4. Cookies & Tracking

4.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. m71tw uses cookies and similar technologies (including local storage and session storage) to maintain your login session, remember your platform preferences, and gather anonymised usage analytics that help us improve the platform experience for all Bangladeshi players.

4.2 Types of Cookies Used by m71tw

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain authenticated sessions, enforce security tokens, enable core platform functionality	Session (deleted on browser close)
Functional	Remember language preferences, display settings, and responsible gaming limit configurations	Up to 12 months
Analytics	Anonymised page view counts, navigation path analysis, performance monitoring — no personally identifiable data	Up to 12 months

4.3 Managing Cookies

You may disable or delete cookies at any time through your browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from logging into your m71tw account and using core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect the personalisation of your experience. m71tw does not use third-party advertising cookies or behavioural tracking pixels of any kind.

5. Data Security

5.1 Technical Safeguards

m71tw implements a layered set of technical security measures to protect player personal data from unauthorised access, accidental loss, and unlawful destruction. These measures include:

• TLS 1.2 / TLS 1.3 encryption for all data in transit between your device and m71tw servers.
• AES-256 encryption for sensitive data at rest, including stored identity documents and financial records.
• Multi-factor authentication options for player account access.
• Automated intrusion detection systems and regular third-party penetration testing.
• Role-based access controls that limit internal staff access to personal data to only those with a verified operational need.
• Regular security audits and vulnerability assessments of all platform components.

5.2 Organisational Safeguards

Access to player personal data within m71tw is restricted on a strict need-to-know basis. All personnel with access to personal data are required to undergo data protection training and are contractually bound by confidentiality obligations. m71tw conducts periodic internal audits to ensure that data access policies are adhered to and that personal data is handled appropriately at all times.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to player rights or interests, m71tw will take immediate steps to contain and assess the breach, notify affected players via their registered contact details without undue delay, and provide guidance on any protective steps players should take. m71tw maintains an internal incident response procedure specifically for data security events.

6. Data Retention

6.1 Retention Periods

m71tw retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account being open and active on the m71tw platform.
• Transaction records: Financial transaction logs are retained for a minimum of five years following the date of the transaction to satisfy anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years following account closure.
• Support communications: Retained for two years following the closure of the relevant support interaction, unless the matter remains subject to ongoing dispute resolution.
• Analytics data: Anonymised analytics data is retained indefinitely as it cannot be linked back to individual players. Pseudonymised analytics records are deleted or fully anonymised within 12 months.

6.2 Account Closure and Data Deletion

When you request closure of your m71tw account, we will deactivate your account and cease active processing of your personal data for platform purposes. However, certain categories of data — particularly transaction records and identity verification documents — will be retained for the mandatory legal periods set out above, even following account closure. Following expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request confirmation of what data is retained following your account closure by contacting [email protected].

7. Your Privacy Rights

7.1 Rights Available to m71tw Players

As a registered player on the m71tw platform, you have the following rights with respect to the personal data we hold about you:

• Right of access: You may request a copy of the personal data m71tw holds about you. We will provide this within a reasonable timeframe, free of charge for the first request in any 12-month period.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You can also update certain details directly within your account settings.
• Right to erasure: You may request deletion of your personal data. We will action this request where we are not subject to a legal obligation to retain the data for a specified period. Where retention obligations apply, we will inform you of the specific data that must be retained and the reason why.
• Right to restrict processing: In certain circumstances — such as where you contest the accuracy of data we hold — you may request that we temporarily restrict our processing of your personal data while the matter is resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (such as promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object to automated decisions: Where a decision that materially affects you has been made through automated processing, you have the right to request a human review of that decision.

7.2 Exercising Your Rights

To exercise any of the rights listed above, please contact the m71tw data team by email at [email protected]. Please include your registered mobile number and a clear description of the right you wish to exercise. We will acknowledge your request within two business days and aim to resolve it fully within 30 calendar days. For complex requests, we may require up to an additional 30 days and will inform you of any extension within the initial 30-day period.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

m71tw reserves the right to update or revise this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via their registered contact method or through a prominent notice on the m71tw platform upon their next login. The updated Policy will be published on this page with a revised effective date. Your continued use of m71tw following notification of any changes constitutes your acceptance of the updated Policy.

8.2 Minor Updates

Non-material updates — such as corrections to typographical errors, clarifications of existing language that do not alter the substance of our privacy practices, or updates to contact information — may be made without prior notice to players. We recommend reviewing this Policy periodically to stay informed of any changes.

8.3 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which m71tw handles your personal data, please contact our support team. We take all privacy-related feedback seriously and will respond to all enquiries promptly.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response Target: Within 24 hours for general enquiries; within 2 business days for formal data rights requests.